AsuJewelry Service-Level Agreement(Core Provisions)
1.Basic Order Information
1.1 Order Status
Unpaid: The buyer has not yet paid or payment was unsuccessful
processing: Payment has been received, and we already processing it.
Delete: The entire order has been canceled.
Deilvering: All products in your order have been shipped.
Delivered: All products already sign with you.
1.2 Payment Methods
We accept the following four payment methods: PayPal, Western Union and Bank TT.
2.Modifying and Canceling Orders
Ø If the order status displays 'Unpaid', you can request to cancel or change your order by click 'edit' in 'My Account'. However, if your order has been shipped before we process your request, we will not be able to cancel or change the order.
Ø If the order status displays 'processing', we cannot cancel or change the order.
Due to product cycles and other reasons, it is possible that products will be out of stock temporarily or forever. In this situation, AsuJewelry will cancel the item and ask for a addition order, or refund your money. We apologize for any inconvenience this may cause.
4.Packing & Shipping Commitments
Most orders will be arranged for shipment within 1-3 business days. For unshipped and out-of-stock items, we will cancel the item and ask for a addition order if the product cannot be restocked within a reasonable period. Order shipments will be significantly affected during major Chinese holidays such as the Spring Festival, May Day and National Day. AsuJewelry will notify customers on our website when such holidays are approaching so that you can plan accordingly.
6.Taxes and Duties
All customs duties imposed by local customs officials are the sole responsibility of the customer. In order to avoid the loss of cargo, customers should familiarize themselves with the local laws regarding banned products before making a purchase with AsuJewelry.
8.Service Channels and Timeframes
Registered users can contact us through the following channels:
u Email (response within 24 hours)
Contact us by phone (Monday - Friday 9.00am - 6.00pm)
Phone: 0086-579-8559-7813 (International)
Phone Number: 0086-57985597813
Phone Hours of Operation: Monday-Saturday: 9:00am-22:00am (GMT+8)
Contact us by Mail
Mail to:[email protected]
ADD:A-26#, Qingkou Dongyuan Industrial Zone, Yiwu City, Zhejiang Province 322000
Phone: 0086-579-8559-7813 (International)
Term of Use
Welcome to AsuJewelry.com. If you visit or shop at www.AsuJewelry.com, you accept these conditions. Please read them carefully.
Copyright and Patents
All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of AsuJewelry.com or its content suppliers and protected by international copyright laws. The use of any AsuJewelry.com trademark or service mark without our express written consent is strictly prohibited.
Please note that there may be certain orders that we are unable to accept and must cancel. AsuJewelry.com reserves the right, at sole discretion, to cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Any dispute relating in any way to your visit to AsuJewelry.com or to products or services sold or distributed by AsuJewelry.com or through AsuJewelry.com shall be submitted to CIETAC, South China Sub-Commission for arbitration which shall be conducted in accordance with the Commission's arbitration rules in effect at the time of applying for arbitration. The number of arbitrators shall be one; The place of arbitration shall be YIWU China; The language to be used in the arbitral proceedings shall be Chinese.The arbitral award is final and binding upon both you and Asu Jewelry.